Refund Policy

Last Updated: November 17, 2025

This Refund Policy describes the terms and conditions under which Ranoveliqara ("we," "us," or "our") processes refund requests for subscriptions, courses, and digital services available on our platform. By enrolling in any course or purchasing any service, you acknowledge that you have read, understood, and agreed to the terms set forth below.

We are committed to delivering high-quality educational content and a positive learning experience. We understand that circumstances may arise where a refund becomes necessary, and we aim to handle all such requests fairly, consistently, and transparently.

All refund requests are evaluated on a case-by-case basis in accordance with the conditions described in this policy. Submitting a request does not automatically guarantee approval. We reserve the right to decline requests that do not meet the eligibility criteria outlined herein.

This policy applies to the following types of purchases made through our platform:

• Individual course enrollments
• Subscription plans (monthly, quarterly, or annual)
• Bundled course packages
• Access passes to premium content or tools
• Any other digital services or software features offered through our platform

This policy does not apply to:

• Free courses or free-tier features
• Promotional offers or gift purchases where alternative terms were explicitly stated
• Third-party products or services accessed via links on our platform

To be eligible for a refund, the following general conditions must be met:

• The refund request must be submitted within the applicable refund window as described in Section 4
• The request must be submitted through the official channels outlined in Section 8
• The account must be in good standing, with no evidence of policy violations, fraudulent activity, or abuse of refund privileges
• The purchase must have been made directly through our platform using an accepted payment method

3.1 Circumstances That May Support a Refund

We may consider a refund under the following circumstances:

• Significant technical issues on our platform that prevented you from accessing purchased content, which were not resolved within a reasonable timeframe
• Duplicate charges resulting from a billing error
• Unauthorized transactions, provided appropriate evidence is submitted
• Course content that materially differs from what was described at the time of purchase

3.2 Circumstances That Do Not Support a Refund

Refunds will generally not be granted under the following circumstances:

• Change of mind after accessing a substantial portion of the course content
• Failure to complete the course or use the service during the subscription period
• Dissatisfaction with course pace, style, or format that was clearly communicated in the course description
• Incompatibility with your device, browser, or operating system where minimum technical requirements were disclosed
• Requests submitted after the applicable refund window has closed
• Violation of our Terms of Service or Community Guidelines

4.1 Individual Course Purchases

Refund requests for individual course enrollments must be submitted within 14 calendar days of the original purchase date. If more than 30% of the course content has been accessed or completed, we reserve the right to deny the refund request regardless of whether the request falls within the 14-day window.

4.2 Monthly Subscriptions

Monthly subscription plans may be cancelled at any time; however, refunds for the current billing cycle will only be considered if:

• The cancellation and refund request are submitted within 5 calendar days of the most recent billing date, and
• No significant use of the subscription features has occurred during that billing period

Cancellation of a monthly subscription stops future billing but does not automatically entitle you to a refund for the current period unless the above conditions are met.

4.3 Annual Subscriptions

Refund requests for annual subscriptions must be submitted within 30 calendar days of the initial purchase or annual renewal date. Refunds will not be issued as a pro-rata amount for unused months beyond the 30-day window unless exceptional circumstances apply as determined solely at our discretion.

4.4 Bundled Packages

If you purchased a bundle containing multiple courses or services, a refund may only be considered for the bundle as a whole within 14 calendar days of purchase, provided that no more than one course within the bundle has been accessed. Individual items within a bundle cannot be refunded separately.

The following are strictly non-refundable under all circumstances:

• Completed courses for which a certificate of completion has been issued
• Courses or services redeemed using promotional codes, discount vouchers, or special offers explicitly marked as non-refundable
• Any portion of a subscription period already consumed beyond the applicable refund window
• Add-on features or premium tools purchased as optional upgrades, unless a technical fault directly attributable to us is demonstrated
• Purchases made more than 60 days prior to the refund request submission date

6.1 Review Period

Once a refund request is received through the appropriate channel, we will review it within 5 to 10 business days. We may contact you during this period to gather additional information or documentation to support your request.

6.2 Approval and Issuance

If your refund request is approved, the refund will be processed to the original payment method used at the time of purchase. We do not issue refunds via alternative payment methods, platform credits converted to cash, or bank transfers to accounts other than the originating source.

6.3 Processing Timeframes

After approval, refunds typically appear within the following timeframes:

• Credit and debit cards: 5 to 10 business days, depending on your card issuer
• Digital wallets or online payment platforms: 3 to 7 business days
• Bank transfers: 7 to 14 business days

We are not responsible for delays caused by financial institutions, payment processors, or intermediaries outside our control. If your refund has not appeared after the stated timeframe, we recommend contacting your payment provider before reaching out to us.

6.4 Partial Refunds

In certain cases, we may offer a partial refund rather than a full refund. This may occur when:

• A portion of the content or service has been accessed or consumed
• A bundle purchase has been partially used
• A compromise is reached in good faith to resolve a dispute

The amount of any partial refund is determined at our sole discretion and communicated to you during the review process.

We strongly encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or payment provider. Most concerns can be resolved efficiently through our support channels, and direct communication helps us address issues more quickly.

If a chargeback is filed without prior contact with our support team, we reserve the right to:

• Suspend or terminate access to your account and all associated content pending resolution of the dispute
• Provide evidence of purchase, delivery, and access to the relevant payment processor
• Decline future transactions from the account associated with the chargeback

Initiating a chargeback does not waive your responsibility to abide by our Terms of Service. Fraudulent chargebacks may be treated as a breach of those terms.

To initiate a refund request, please contact us using one of the following methods:

• Email: contact@ranoveliqara.com
• Phone: +61 2 6239 2424
• Telegram: t.me/+61262392424

When submitting your request, please include the following information to help us process it efficiently:

• Full name and email address associated with your account
• Order number or transaction ID
• Name of the course, subscription, or service for which you are requesting a refund
• Date of purchase
• Reason for the refund request
• Any supporting documentation or screenshots, if applicable

Incomplete requests may result in delays or inability to process your refund.

Cancelling your subscription is separate from requesting a refund. You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription will remain active until the end of the current billing cycle
• No further charges will be made after the cancellation date
• Access to subscription-only content will cease at the end of the paid period
• Cancellation alone does not constitute a refund request

If you wish to request a refund in addition to cancelling, you must submit a separate refund request in accordance with Section 8 within the applicable refund window.

We recognise that extraordinary situations may arise that are not adequately addressed by this standard policy. In cases involving documented serious illness, bereavement, natural disaster, or other verified exceptional circumstances, we may consider refund requests on a compassionate basis, even where standard eligibility criteria are not met.

Requests made under this provision must be submitted with relevant supporting documentation and will be reviewed at our sole discretion. Approval under exceptional circumstances does not set a precedent for future requests or constitute a modification of this policy.

We reserve the right to update, amend, or modify this Refund Policy at any time. Changes will become effective upon publication of the revised policy on this page. The "Last Updated" date at the top of this document will reflect the most recent revision.

We encourage you to review this policy periodically. Continued use of our platform following the publication of any changes constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the platform and contact us to discuss any pending matters.

This Refund Policy should be read in conjunction with our Terms of Service and Privacy Policy. In the event of any conflict between this policy and the Terms of Service, the Terms of Service shall prevail unless explicitly stated otherwise. Nothing in this policy limits any rights you may have under applicable consumer protection legislation.

If you have any questions, concerns, or require clarification about this Refund Policy, please do not hesitate to reach out to us:

• Company: Ranoveliqara
• Address: 141 Sheraton Rd, Dubbo NSW 2830, Australia
• Email: contact@ranoveliqara.com
• Phone: +61 2 6239 2424
• Telegram: t.me/+61262392424

We are committed to resolving all inquiries promptly and professionally. Our support team is available to assist you and ensure your experience with our platform remains positive.